1. Introduction
At Aqlobxey Hotels & Resorts ("Aqlobxey," "we," "us," or "our"), we are committed to promoting responsible gaming and providing a safe, enjoyable entertainment environment for all our guests. While we offer gaming facilities at select properties, we recognize the importance of responsible gaming practices and the prevention of problem gambling.
This Responsible Gaming Policy outlines our approach to ensuring that gaming activities at our properties are conducted in a responsible manner that protects our guests and promotes a positive gaming experience.
2. Our Commitment to Responsible Gaming
Aqlobxey is committed to the following principles of responsible gaming:
- Preventing underage gambling
- Promoting responsible gambling behavior
- Providing information and resources to help guests make informed decisions about their gambling activities
- Supporting guests who may have concerns about their gambling behavior
- Training our employees to recognize signs of problem gambling and respond appropriately
- Complying with all applicable laws and regulations regarding gambling
- Ensuring that our gaming operations are conducted with integrity and transparency
3. Age Restrictions
Gambling is strictly prohibited for individuals under the legal gambling age in the jurisdiction where our properties are located. We enforce strict age verification procedures at all entry points to our gaming facilities.
Our age verification procedures include:
- Checking valid, government-issued photo identification for all guests who appear to be under 30 years of age
- Monitoring gaming areas to prevent underage access
- Training staff to recognize and prevent underage gambling
- Clear signage indicating age restrictions throughout gaming areas
Individuals found to be underage in gaming areas will be escorted out, and appropriate actions will be taken in accordance with local laws and regulations.
4. Responsible Gaming Information and Resources
We provide information and resources to help guests make informed decisions about their gambling activities and to promote responsible gaming. These resources include:
- Informational brochures and materials about responsible gaming available throughout our gaming facilities
- Signage and digital displays with responsible gaming messages
- Information about the odds of winning and losing for various games
- Contact information for problem gambling helplines and support organizations
- Self-assessment tools to help guests evaluate their gambling behavior
- Information on our website about responsible gaming
5. Employee Training
All employees who work in or around our gaming facilities receive training on responsible gaming. This training includes:
- Understanding the concept of responsible gaming
- Recognizing signs of problem gambling
- Procedures for assisting guests who may have concerns about their gambling behavior
- Age verification procedures
- Information about available resources for problem gambling
- Regular refresher training to keep knowledge current
6. Self-Exclusion Program
We offer a self-exclusion program for guests who wish to restrict their access to our gaming facilities. This program allows individuals to voluntarily exclude themselves from gaming areas for a specified period or permanently.
Features of our self-exclusion program include:
- Confidential and simple registration process
- Options for various exclusion periods (6 months, 1 year, 5 years, or lifetime)
- Removal from promotional mailing lists and marketing communications related to gaming
- Information about problem gambling counseling and support resources
- Enforcement through ID checks and security protocols
To register for the self-exclusion program, please speak with a manager at our gaming facilities or contact our responsible gaming coordinator.
7. Responsible Advertising and Marketing
We are committed to advertising and marketing our gaming facilities in a responsible manner. Our advertising and marketing practices:
- Do not target individuals under the legal gambling age
- Do not misrepresent the odds of winning or create unrealistic expectations
- Include responsible gaming messages and information
- Do not encourage excessive or irresponsible gambling
- Comply with all applicable laws, regulations, and industry standards
8. Responsible Alcohol Service
We recognize that alcohol consumption can impair judgment and potentially lead to irresponsible gambling behavior. We are committed to responsible alcohol service in our gaming areas, including:
- Training staff in responsible alcohol service
- Monitoring guests for signs of intoxication
- Refusing to serve alcohol to visibly intoxicated individuals
- Offering non-alcoholic beverage alternatives
9. Responsible Financial Transactions
We implement responsible financial transaction policies in our gaming areas, including:
- Limitations on cash advances, credit, and check-cashing services
- Restrictions on ATM locations within gaming facilities
- Provision of financial information and responsible spending guidance
- Training staff to recognize signs of financial distress related to gambling
10. Signs of Problem Gambling
Problem gambling can have serious negative consequences for individuals and their families. Some signs that gambling may be becoming a problem include:
- Spending more time or money on gambling than intended
- Gambling to escape problems or relieve feelings of anxiety or depression
- Lying to family members or others about gambling habits
- Neglecting work, education, or family responsibilities due to gambling
- Borrowing money or selling possessions to finance gambling
- Failed attempts to cut back or stop gambling
- Feeling restless or irritable when not gambling
- Gambling with increasing amounts of money to achieve the desired excitement
If you or someone you know is experiencing these signs, we encourage seeking help from the resources listed below.
11. Problem Gambling Resources
The following resources are available for individuals seeking help with problem gambling:
- National Problem Gambling Helpline: 1-800-522-4700 (24/7 confidential support)
- Gamblers Anonymous: www.gamblersanonymous.org
- National Council on Problem Gambling: www.ncpgambling.org
- GamCare (UK): www.gamcare.org.uk
- Gambling Therapy: www.gamblingtherapy.org (international support)
