Privacy Policy

1. Introduction

At Aqlobxey Hotels & Resorts ("Aqlobxey," "we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or stay at any of our properties.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services.

2. Information We Collect

We collect several types of information from and about users of our services, including:

Personal Information

Personal information is information that identifies you as an individual. We may collect the following types of personal information:

• Contact information (name, email address, postal address, phone number)
• Identification information (passport or ID details, date of birth)
• Payment information (credit card details, billing address)
• Reservation and stay preferences
• Loyalty program information
• Travel itinerary details
• Special requests or accommodations

Non-Personal Information

We also collect non-personal information that does not directly identify you, including:

• Browser and device information
• IP address
• Usage data (pages visited, length of visit, clicks)
• Location data (if permitted by your device settings)
• Cookies and similar technologies

3. How We Collect Information

We collect information through various methods, including:

• Direct interactions (when you make a reservation, register for an account, join our loyalty program, or contact us)
• Automated technologies (cookies, web beacons, and other tracking technologies)
• Third parties (booking partners, travel agencies, social media platforms, business partners)
• In-person collection (during check-in, throughout your stay, or when using hotel facilities)

4. How We Use Your Information

We use your information for various purposes, including:

• Processing and managing reservations
• Providing and personalizing our services
• Communicating with you about your reservation or stay
• Administering loyalty programs and promotions
• Processing payments
• Improving our website, applications, and services
• Conducting research and analysis
• Marketing and advertising our services (subject to your preferences)
• Complying with legal obligations
• Protecting our rights, property, and safety

5. Disclosure of Your Information

We may share your information with the following parties:

• Affiliated hotels and resorts within the Aqlobxey group
• Service providers (payment processors, IT services, marketing agencies)
• Business partners (travel agencies, airlines, car rental companies)
• Legal authorities (when required by law or to protect our rights)
• In the event of a merger, acquisition, or sale of all or part of our business

We do not sell your personal information to third parties.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to personalize your experience on our website. For more information about our use of cookies, please see our Cookie Policy.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your personal information
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. In determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

10. International Transfers

As a global hotel chain, we may transfer your personal information to countries outside your country of residence, which may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our records.

12. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.