Last Updated: June 15, 2025
At Aqlobxey Hotels & Resorts ("Aqlobxey," "we," "us," or "our"), we understand that travel plans can change. This Cancellation Policy outlines the terms and conditions regarding cancellations, modifications, and refunds for reservations at our properties.
Please read this policy carefully as it forms part of our Terms and Conditions. By making a reservation with us, you agree to be bound by this Cancellation Policy.
Our cancellation policies vary depending on the property, room type, rate plan, length of stay, and time of year. The specific cancellation policy applicable to your reservation will be clearly displayed during the booking process and in your reservation confirmation.
Generally, our cancellation policies fall into the following categories:
Cancellations or modifications are permitted up to 24 hours before the scheduled arrival date without penalty. Cancellations made less than 24 hours before arrival will incur a charge equal to one night's stay.
Cancellations or modifications are permitted up to 3 days before the scheduled arrival date without penalty. Cancellations made less than 3 days before arrival will incur a charge equal to 50% of the total reservation amount.
These are special discounted rates that require full pre-payment at the time of booking. No refunds will be issued for cancellations, modifications, or no-shows, regardless of when the cancellation is made.
Group bookings (5 or more rooms) are subject to special cancellation policies that will be outlined in the group contract.
You can cancel or modify your reservation through any of the following methods:
When cancelling or modifying a reservation, please provide the following information:
If you fail to check in on your scheduled arrival date without prior notification (a "no-show"), the following policies apply:
If you anticipate a late arrival, please contact the hotel directly to inform them and hold your reservation.
If you check out prior to your scheduled departure date, the following policies apply:
We recommend notifying the hotel of any changes to your departure date as soon as possible.
When a refund is due according to our cancellation policy, the following process and timeline apply:
Please note that we cannot expedite the refund process once it has been initiated, as processing times are dependent on financial institutions.
In the event of force majeure circumstances (such as natural disasters, acts of government, pandemics, or other extraordinary events beyond our control) that prevent you from traveling to our property or us from providing accommodations, we may offer more flexible cancellation options at our discretion.
In cases of documented serious medical emergencies that prevent travel, we may waive cancellation fees at our discretion. Valid medical documentation may be required.
In the unfortunate event of a death in the immediate family that prevents travel, we may waive cancellation fees at our discretion. Documentation may be required.
Requests for cancellations due to special circumstances should be directed to our customer service team as soon as possible, along with any supporting documentation.
If you made your reservation through a third-party booking platform (such as Expedia, Booking.com, or a travel agent), the cancellation policy of that platform may apply. Please refer to your booking confirmation or contact the booking platform directly for their specific cancellation policies.
Please note that we cannot process cancellations or refunds for reservations made through third parties. You must contact the booking platform directly to request a cancellation or refund.
Aqlobxey Hotels & Resorts reserves the right to modify this Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. The policy in effect at the time of your booking will apply to your reservation.
We recommend reviewing this policy periodically for any updates or changes.
If you have any questions about our Cancellation Policy or need assistance with a reservation, please contact us at:
Email: [email protected]
Phone: +1 (555) 123-4567
Address: 123 Luxury Avenue, Paris, France